Return Policy

Return Policy:

Please note the following important points to consider when returning a product you purchased from So Tea:

Return Policy is only available for UAE only.

You have 3 calendar days to return an item from the date you have received it. Only Items that have been purchased directly from So Tea, either through the Online Store or at any of So Tea’s restaurant, can be returned to So Tea. So Tea Products that are purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Please ensure that the item you’re returning is repackaged with all the goods and documentation that were included when you received it.

In order to make a return please send us an email on info@soteacafe.com or call us at 04 559 5210 from 09:00 AM – 18:00 (6:00 PM) GMT+4.

Upon Receipt of the product(s), please allow us 15 business days to issue the refund if applicable.

So Tea is not responsible for lost shipments and all shipping costs for the returned items. This is solely the responsibility of the customer.